Absolute nightmare company - satellite broadband was installed which was promised to be much better than my existing provider- turned out to be very slow and had difficulty even normal browsing. No problem, got them to remove the system as it had been miss-sold and they would refund my costs / monthly fees. Spoke to Phillip, customer services manager who promised to resolve the refund and cancel my account. What happens next ? They take another payment out of my bank account !!!! I was livid - I was now paying for services I had cancelled - weeks later I have still not received any refunds at all and unbelievably they have sent me another invoice for this month !!!!!!!! Be very careful as my payments are not direct debit they are a card authorisation and they just carry on taking money as they feel fit ! and the bank says they can't guarantee they stop this payment even though I have requested they don't allow it to be taken from my account !! Doesn't seem like they can stop accounts as I have contacted them on many occasions and they still after all this time are requesting money !!!! Steer clear of this company !!