Had a technical question re low speeds from Europasat on a Saturday morning. Quick call pick up from Technical, who isolated the reason both efficiently and swiftly. Service being throttled because of unidentified, and unintentional, overuse (by me) 22 days earlier. Magic not only gave a very clear explanation of the cause, which was my main concern; but also offered me some free time to tide me over to the next period, two days later. His attitude to me as a customer was both reassuring and encouraging. Which makes it very easy for me to recommend the quality of the Europasat service to others. As I have already done. Thank you.