I was charged twice (standing order, THEIR mistake!) for my October monthly satellite service (Tooway 25GB/month) I'd been subscribing to for a bit more than a year. After noticing it, I sent countless support tickets, that all went unanswered. I spent more than €/£10 and 25 minutes on the phone with UK support to sort it out. Three months after my first support ticket, and two weeks after being told by the Finance dpt that I would be refunded shortly, still nothing. Apart from the very excessive waiting time, the people I talked to were pleasant. But the follow-up is appalling.