No apparent customer care/service Americanisms, language difficulties or going around in circle getting nowhere fast in addressing the issue expediently. Whilst sharing my issue, Mike (Europasat Customer Services) listened, heard, understood, fully engaged and instilled trust and confidence with his 'customer comes first', solution driven approach. Mike addressed and resolved the issue to my complete satisfaction within the hour with compensation for any inconvenience caused to me. Mike's communication is polite, courteous, straight forward (direct/to the point in dealing with the matter). Unfortunately, these days it is extremely rare (like finding a 'needle in the haystack') to come across satisfactory service and attention to detail and turn around time to resolve service like this from the Millenium generation. I am in the process of setting up a company and if I could only find customer service driven individuals such as Mike, who are proactive engage common sense and initiative, are solution drive, effectively manage their time and that of the customer - I would treat them as gold dust accordingly via compensation & benefits package. That is how practically impossible it is to find such individuals/skills in todays workforce. Mike came across as professionally efficient, effective, diligent, open, approachable, focused, and service delivery focussed. Extend my thanks again to Mike. Rachel A'aqob