Until first thing this morning I was going to cancel my subscription to this outfit and give a one star review. The number of emails to their 'customer services' department that received an automated response and promising further contact with 48 hours were countless. I would hear nothing more. Yesterday I called customer services at 1550 hrs and the answerphone was on telling me that the offices were now shut. They aren't supposed to leave until 1700 hrs. So, I called the sales new business number. Of course, they were still there and answering the phone. I spoke with a sales executive who has put me in contact with technical support. Far from a loathing for this company the guy has made me feel positive about Europasat and I will continue to subscribe to them. In summary, if you feel like slitting your wrists try and deal with Customer Services. You'll end up cancelling your subscription. If you want a positive proactive approach. and resolution to an issue then contact a sales executive. Good luck, it's worth it in the end. John Earl