This company has changed its name to BigBlu, probably in hope of distancing itself from all the incredibly unhappy reviews associated with the Europasat name. Alas, the ploy is doomed to failure. Customer 'service' remains utterly dire. I've sent 7 requests to be 'invited' to sign in to the new BigBlu portal, and every one of them has been ignored. The old Europasat portal has been closed, without warning or apology, and only a curt note suggesting I contact BigBlu to remind them that I'm a customer. Since the portal is the only place I can monitor bandwidth usage, I have no idea when I might suddenly be cut off, or have internet access speeds slashed. Why any company should make an incredibly important resource unavailable before it provides an alternative shows the extreme contempt Europasat, now BigBlu, apparently has for customers. Clearly BigBlu, like Europasat, has little understanding of how customers use its 'service', and still less desire to make it rewarding. It is a real shame that Reviews.co.uk does nothing to alert readers to the fact that Europasat is now BigBlu: the name has changed but the appalling customer service remains the same.