First off: Harry in Customer Services deserves five stars for service, listening and general all-round expertise. He's excellent and was happy to talk at a technical level with me to help me understand data usage on the account. But the overall customer experience at the moment while the company goes through a merger of systems is shocking. There's a crisis going on with user accounts not working which is leading to the support teams being overwhelmed. So here's what you need to do: fess up. Put a notice on your website to tell users and investors what's going on. Make sure you have the right people on your crisis team to manage your comms to the key stakeholders: customers, staff and investors. You're listed on AIM and the problem you've got is that AIM stocks with any kind of free float can become very volatile at times like this. And hang on to Harry and all of the other people you've got keeping the floodwaters at bay.