BigBlu customer service is basically non-existent. If you don't want to sit on hold for 15 minutes, and then get dropped, you are offered the option of using the Customer Portal. I have done that, logged a support case, and waited for a response - and none ever came, even after six days and a reminder. As an alternative, I tried multiple emails to sales and info @bigblu.co.uk and in both cases got no response. A comment to the BigBlu Twitter feed was similarly ignored. All I wanted to do was change my broadband package, and it really shouldn't be this painful.