I took over an existing service on 10th August but couldn't connect to broadband. Constantly tried to contact Bigblu but couldn't get through until 5 days later! Their telephone customer service seems very poor (if indeed non-existent), however I finally got through to Harry al-Darraji and he has been very helpful on the phone, arranged for an engineer to visit and followed up with email confirmation. After the repair he did an online check of my system to check that everything was working OK and telephoned me to confirm. So, well done to Harry, but Bigblu really need to sort out their telephone customer service.