Good Afternoon, I have read reviews on websites like Trust Pilot and cannot comment on that. I have had nothing but first class service when I called. I would also like to say a big thank you to Deion Lowe who has been amazing from the first time I called Big Blu up until the day of the installation. There has been follow up calls to find out if the engineers have called and how everything was going. He explained everything to me so patiently. The 4G internet was installed a week ago and so far everything is working fine. So thank you again Deion Lowe for your help and some of the team were always helpful when I called. I must have been lucky because everytime I called the phone would be picked up quickly. So Big Blu and their team deserve a recognition for the excellent work they do. Thanks again Deion Lowe Felicity Tanchel