Europasat provide a good service. But two unfortunate developments over the past 8/9 months prevent me giving more than a "normal" rating. First, being locked out of one's own account and not being able to access it while overseas despite multiple messages in both directions. Second, I really dislike being charged for 2 months when I use the service for one month. To me, that is close to profiteering, even if it is stated in the terms and conditions. I'm sure it is not beyond the capability of Europasat to redesign charges so we pay only what we use, without Europasat's profits being affected.