The service is good generally, however we have to restart the router often (at least daily) but this is a minor issue to be honest. Despite the good up and down speeds, there are a number of things that dont work on satellite broadband due to the very high latency -potential buyers should be made aware of this as it involves time consuming work-arounds at times. General browsing and website access is also compromised due to the latency issue. I would say that in real terms, 18MB download via satellite is probably the equivalent of a 3 or 4MB traditional connection, as far as general browsing is concerned. I would say that satellite is an option only if a traditional connection of 3MB or more is unavailable.