In reply to your response below, my issue remains that even with less than 1mbs from btconnect, I could still stream audio through my sonos. Now, whilst we have 35GB available at 20mbs, once that is utilised we have literally no streaming content during usable hours as unlimited 12midnight to 5am is of no practical use to a family. I wish it had been made clear on your website that after 35gb of the 100gb all streaming would cease (including audio!!) except between 12-5am. Yes, we had a slow service but we could still audio stream and even download slowly. Now we have 7-10 days of full service and the rest browsing only as even emails are affected if there are attachments. I think this should be made clear on your website, as I am now paying over 3 times more for a service that is effectively only fully operational for one third of a month at best. On you offers you only state "100 GB Uncapped browsing & email" You should state clearly on your offers that this means no streaming after 35GB out of the 100GB allowance has been reached, In my experience it is not prioritised, it is effectively curtailed. rgds Fraser Steele Hi Fraser, The network management policy regarding this tariff should have been explained to you before purchase by your reseller, the information can be found https://www.europasat.com/tooway/network-management-policy/ we are happy to discuss this if you want to contact us please feel free to by email or phone. Kind Regards Europasat Kind Regards The Europasat team We have had some teething problems with the system which have been handled very professionally by your installer Billy Black who has worked evenings and weekends to find a solution which is mainly a building issue. However i am very disappointed in that our service only supports audio and video up to 35GB of our 100GB allowance then essentially cuts this service off from 5pm to 12pm every evening even though we have 30GB unused, So when my kids come home there is no access to you tube, ,facebook, spotify or other similar sites which is useless. Your website says after 35gb you prioritise mail and web browsing, but it seems to me that betweeb 5pm and 12pm you disable all streaming services including audio at precisely the time we want to use it. The main reason I chose satelite broadband was that the service from BY was appalling, Now I have a system that is costing me 4 times the price and essentially delivering 35gb of the 100gb I pay for, To cut audio streaming after 35gb between 5 and 12 is the cruellest blow as this was the main reason we switched from BT due to its buffering issues. Its not even that we download a lot of audio, its the fact that we cannot download a single track on spotify as we are restricted from reaching the server rendering sonos able to play library tracks only. If I had know this would be the case, I certainly would not have changed as i can live without video bit not audio!!