Never (so far) achieves suggested maximum down / up speeds (best has been 16Mbps down). After around 4:00 pm speed drops off dramatically, sometimes / often below 4Mbps download, unacceptable. Customer services just stick with the get out that the maximum speeds are maximums and they don't guarantee them. Customer service also problematic, take a long time to answer questions, sometimes don't even reply to emails. Would personally not recommend unless you can't get landline based broadband or your landline broadband is generally below 3Mbps download speed.