The supplier/installer responded quickly to my requirements and made a tidy jpob of the installation. I am however disappointed with the performance of the satellite. I work from home using a laptop on commercial programmes and while I find the connection is more robust than domestic BT Broadband, the linespeed is abysmally slow. I had looked forward to both a good connection and a much improved speed. I remain unable to use many of my employers programmes effectively and for this reason cannot recommend others in this rural area to install Europassat ."DISAPPOINTED"