very disappointing to find data disappearing at speeds faster than you are supplying [your own figures emailed to me from S E S by Carl at Europasat]. Apparently we down loaded more than 1.3 gigabytes in a 5 minute period during our freezone time. Not only should this not have been counted,[ freezone ] but it would have meant we were downloading at 35 megabits/second when the package we are on only operates at up to 20 megabits/second. I have phoned repeatedly but so far no explanation of your accounting is forthcoming. we now disconnect our modem until we need to use the computer. I will not be recommending you to anyone I care about. nigel@byzantium.force9.net