We had a lot of problems receiving a satisfactory signal. Eventually we purchased our own router from the UK and with the help of my son-in-law, a computer professional, we started receiving a good signal. We were sold and paid extra for an unrestricted service but in fact it is limited and restricted. We only have so many download hours per month and when that is used up it is not possible to download between 17h00 and 23h00. Although we were told that we could always browse the internet at this peak time, we find that this is often not possible when our quota is used up. I would only recommend this service if you are in a remote area and no satisfactory alternative is available.