A few weeks ago I made a complaint and, after a reminder (you claim to respond within 24 hours; that has never been the case, and I doubt I would have had any response without the reminder) received an unsatisfactory reply that had failed to understand the main gist of my complaint - which was, and is, that it is irritating to receive three emails from you every month - 2nd an invoice, 9th a reminder, 16th receipt - for an absolutely straightforward Direct Debit payment. Normal companies just send a receipt. My comment was with the system as a whole; absurd and pedantic over-emphasis on communication. The receipt is all that is necessary.