In response to leaving feedback I was emailed to suggest I contact the Technical Team. Part of my feedback concerned the fact that I had done this (numerous times), and promised call-backs and solutions never materialised. I don't want to have to constantly be trying to chase for solutions and a better service, if you promise to call me back you should do so! You promised a business class service with good connection speeds and we don't get this. We get numerous "page failed to load" errors when trying to connect to web sites. Internet banking and other sites that require a secure connections often drop out and get page load errors - really frustrating when you are trying to initiate transactions. Ironically, even connecting to our Eurpoasat account page generally causes page load problems. Simply not good enough guys. You want to speak to me? Then do me the courtesy of calling me back when you say you are going to! --- Previous review... Very dissapointing satellite broadband and response to problems and complaints. We paid up front for the equipment (about £300) and pay £60 per month for a satellite service that works badly and has numerous problems. When we call to report problems we are promised call backs but they never happen and no solutions are ever provided. The system is slow, drops out, won't load various web sites or pages (something to do with the way the satellite system breaks up and reformats data), and is not the business class service that was promised. Really fed up with the lack of interest Europasat show to us as customers and how poorly the broadband performs.