When I first started receiving the service I was very happy, connection speeds were good and the service was reliable. Since then, connection speeds have dropped, latency is poor and the service is worse than the 1mb connection I was receiving via broadband. The connection speed tested two days ago was less than 1mb each way. In short, when the bandwidth is there, which is rare during daylight hours, the system is OK. Most of the time the connections speeds coupled with poor latency make even the most basic tasks impossible. If I could turn the clock back I wouldn't bother with this service. The high price doesn't justify the quality of connection.