Unfortunately there was no urgency around my lack of connection and the gentleman at customer services was not helpful in fact he was borderline rude. He used expressions like I'm trying to help you in a very abrupt tone and argued with me that the connection I recieve is good when I have been complaining about poor, slow, unreliable connection since I joined Europasat. I challenged him to come to my home and witness it for himself. I am still waiting for the new cable to be fitted! I am very disappointed in the service I have received from Europasat. Perhaps some training in your customer service department around how to manage a customers complaint and expectations without getting defensive and rude would be a benefit.