We installed the Tooway system in our second home in Portugal last June to provide us with internet and the ability to keep up with a couple of our favourite UK TV programs online. (Not more than 2 hours a day).
We invested in and purchased the system outright mainly because we were told it gave us the ability to switch the supply on and off with no contract. We were told that our 50 gig allowance would allow us to watch up to 6 hours of UK TV.
We were not told that the minimum supply term was two months. Neither were we told that our unlimited broadband would be throttled one we had used up 50% of our 50 gig allowance (funny I thought unlimited was unlimited) and because of this viewing TV programs in the evening would be impossible.
From the outset we were given miss-information. We were not made aware of the Europa sat Web Site and all the information it contains (including the Terms and Conditons) until the dish was on the roof and we were directed to the web sites client log in portal. Our tariff which, incidentally changed without any notification between June when we purchased and October when we wished to switch our system back on. Not even an email! The price you pay for investing in and purchasing the equipment rather than having a contract and renting.
All in all we are extremely disappointed and are paying a very high price for 50 gig of internet which in reality is only 25 gig due to the throttling of our system.
I am afraid I cannot recommend the Tooway/Europasat services to anyone.
10 years ago
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