My 'wired' broadband via phone line is hopeless here out in the sticks - I'm over 7km from the exchange - so I installed your satellite system about four years ago and was pleased to get a reasonable download speed at last, i.e. stuff worked. But some time onwards it began to be very slow, so last year through your customer helpline I was given a free upgrade to a bigger download allowance, which was something but of course didn't help with the speed. Now the speed is terrible, often it won't even let me stream audio without stopping every minute or so. If this doesn't improve soon I'll be going elsewhere, £40 pm is too much to pay for such poor performance. That said, your customer service is polite and attentive but it seems that they can't get more out of a heavily overloaded system.