We feel we were tricked into believing that the system would be adequate for our needs. Since having it installed,the only way we can make it work for us is to have a restrictor on the router, to stop guests using anything other than very basic needs, ie email. We have holiday guests on and off throughout the year, with long periods without guests. Despite this, our allowance regularly runs out just 1 or 2 weeks into the month, despite the fact that we do not even use the system ourselves. We have had to have a separate internet installation fitted from a company in our village, to use for our own needs, and have the europasat just for our holiday guests. This is the most expensive internet we have ever had, yet it is, as I have said, virtually unusable. the 20 mbps may be fast, but we can't take advantage of it, as it uses the allowance too quickly. OUr connection from the village is only 3 mbps but we can do everything we need with this, including even streaming tv. We believe that your service is totally unusable and is being mis sold. We have tried contacting customer help but have basically been told it is our problem. When we submitted the required speed tests etc to prove we were restricting the use and still having problems, our emails were ignored. We feel completely trapped and would cancel today if we hadn't been forced to sign up for 2 years. We advertise to our holiday guests that there is free wi-fi, yet most of the time this is not true, and it is very embarrassing for us.