Delivery and installation were quick and simple enough, although I was surprised at the large size of the dish. Network setup was also straightforward. Regarding download speed - I do get the expected 20Mbit speed at the beginning of the month after the quota has been reset. However, I am disappointed at the very slow speeds that can occur after the quota is exceeded, and need at times to switch back to my always slow landline. What makes this worse is that the quota that I paid for (although this was recommended to be perfectly good for my requirements - checking emails and standard surfing on internet, some YouTube videos and occasionally an iplayer download), seems to run out after only about a week. In fact the usage as reported by my router seems always much lower than the usage reported by Europasat. I have even had an occasion when my quota has been exceeded in a week even though we were away for 5 days of that week, with no computer usage during this time.