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Anonymous
I received an email today from Big Blu who apparently bought out Avonline broadband. A company that I left 20 months ago. They want me to pay £220 for unreturned equipment. Luckily I still have the equipment. I tried to return it many, many times last year but had no response from Avonline. I think it is unreasonable to expect a: That I still have it b: That it is in good condition (I believe it is, but it has been sitting in a cupboard for nearly 2 years) c: That I should return it at my own expense d: That I have a contract with them, a company I have never heard of after I terminated my contract with Avonline 20 months ago. I am happy to return it if they pay for carriage. I think I am within my rights to expect them to pay for storage but I will waive this if they retrieve the equipment at their own expense. They dispute this matter. I suspect this equipment is so old now it is probably obsolete and I think it is a cynical attempt on their part to make money. Was I expected to store the equipment indefinitely in case this happened? I nearly threw it away more than once. In sending an email rather than a formal letter I suspect they may have hoped I would not receive it and could proceed with debt collection as I believe they have no real interest in retrieving their equipment and just want the money.
5 years ago
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