After Bigblu took over from Avonline I have had nothing but rubbish service ie. Two failed direct debits ( both their fault) one resulting in referral to a money recovering agency without my knowledge, and the other resulting in a suspension of service even after i made a personal card payment. The speed of internet service has gradually decreased and it occasionally fails completely. I have now been asked for a increase in subscription in euros (should be pounds) and followed up by a email apologising for the error I have cancelled their service with a minimum of 30 days notice and after all the above faults i am still being asked to pay for the return of the equipment (£49 to £89 ) Please form your own opinions of this and Bigblu ,but my advice would be to source another internet provider