Latency, the delay caused by signals travelling between ground-station and the satellite, was much worse than expected. Browsing was very slow. Even a pitiful BT broadband connection could load the BBC website in 4 seconds, this satellite connection took 23 seconds on average. If you could get a connection, BBC iplayer would work at lowest quality, but ITV player etc rarely worked at all. Downloads and streaming were generally very fast, as latency has less effect. If, like us, you lived out of reach of reasonable speed broadband, then you may be willing to pay the extra for these satellite connections. The service seeming slow is not the fault of the satellite provider, it is huge distances the signals have to travel. On very positive point in favour of this satellite company, is the regular update as to how much of your package limit has been consumed.