Whilst I was initially impressed by the overall service and efficiency of the install, since the installation last Monday the actual bandwidth is a mere pipe dream from what I was told to expect. I have been doing ping tests in the morning, at lunchtime and in the evening and am getting less than 4MB download and less than 1MB upload which is along way from the listed 20GB the product is sold on. When I asked the question of what I could actually expect before I comitted I was told an average of 10MB, oh I wish that was the case. All in all very disappointing and it hasn't provided a solution that is acceptable when you look at the cost of the equipment, installation and monthly charge. As satellite is generally a last resort for some of us due to poor conventional internet connections not being available I am currently feeling a bit duped to be honest...