Treat their good reviews with a high degree of suspicion. My parents are paying €100 (they operate in Ireland also) a month for a phone line that does not work for more than a year now, 2.5 mbps download speed during the day and less than 1 mbps in the evening. Been trying to cancel for a long time now. Through registered post, emailing and calling. And when you call, you get through to a nice sale agent, you say you want to cancel and they put you through on hold for a long time then cut you off. The only option now is to cancel the debit order. However, I have now read on ispreview that they send out debt collectors. Once you are with this thuggish company you'll feel truly trapped.