1. The lead-in: operatives were helpful with information by phone and email when trying to decide which company. Less impressed by getting an invoice before I had actually signed up! and also having to chase confirmation of date and time of installation. 2, The site survey. this took place as planned and the engineer was fine 3. The installation: there was a bit of a hiccup here because the engineer had a bereavement at the time agreed, but a new date and new engineer were rapidly organised and we were kept informed. This did however lead to installation taking longer than usual because of switch of equipment. Engineer was super-helpful and did not leave until all machines connected. 4. How it works now: it is much more reliable so far than our previous dongle. However, it is not much faster which is a bit disappointing.