Worst experience ever trying to get a WIFI issue resolved. Would take too long to write the whole experience short version !! on going issue since early June still not resolved, calls not returned , hardware not received & even when logged to the "complaints" person no call back from her. Dreadful & all because a TV engineer who called at a fee to me of €35.00 ( which I am now at the loss of ) to upgrade my TV package noticed how slow my feed was. I wanted to stay with Bigblu as I was a long term customer so contacted them as a courtesy & loyalty to fix the issue. Finally after a new modem was sent which I told them wasn't needed as I had got a new one 12months ago & many many speed tests they have now decided it's something new that is needed for the dish, apparently I have an old version from what they are now using amazing they never thought to advise me of this yet they are quick to advise me of an increased monthly rate. Still waiting for an engineer to call even though the new piece of equipment is in my hall since last Friday, have tried every day this week & various times to get through to Tech to tell them but had to get onto CS today who said they will get Tech to call me back...….10.11 am Wed 19th Aug......we will see how long this call back with take, a very unhappy frustrated long term loyal customer which sadly appears to mean nothing.