all new gear but in last year for up grade to silver package more money. from middle of march this year the MBPS are up and like a yoyo, and speed test I have done Bigblu tec team can see them also. I was told the modem was the problem and they sent a new modem to replace it with the new modem fitted same problems. I was told to change channels from AUTO to channel 11 same problems. I was then told that the TREA (receiver) on my dish was faulty and they sent me a new TREA(receiver) it look to me to have been fitted on a dish before I rang bigblu and told them my concern and I was told that it had been tested and was OK, also I was told I would have to pay bigblue for it to fitted or fit it my self i could not work from a ladder 20ft up so i paid some one to fit it for me. But I ham still haveing the same problems has be for,so they have sent anther TREA (receiver) to fitted at my expense again. I phone bigblu back and ask them to check the alinement of the DISH and after checking the alinement they told me the dish is out of alinement and has to be alined by a bigblu engineer or they will not give a grantee if I employ some one my self. SO if I wont the speeds I am paying for I will have to give bigblu the money for there engineer. ????