I was mis-sold cover when I collected the car. The Europcar agent told me I had to pay non-optional additional funds to upgrade my vehicle to a larger one since they didn’t have the car I’d pre-booked in their fleet. After chasing this up with several customer service agents, I was told that I’d in fact been charged for additional insurance cover, and they refused to refund me for the cover that I neither wanted, nor used. On top of that, the car I rented broke down. When I arranged for a mechanic to come check the car, they didn’t show up. I waited for over 5 hours for a mechanic to turn up, sitting outside of my hotel until 1am - only to have nobody show. Then they tried to charge me a call out fee. After spending months begging multiple customer service agents for assistance, and after repeatedly being palmed off, I’ve now given up on getting my money back. Beyond disappointed with the outcome, and a rubbish experience from start to finish.