I was disappointed with the way my case was handled. First, I was told one price, once I paid it, it happened that due to some misunderstanding (private versus business case) my case was transferred to another carrier, which happened to have a higher price. Since I had a very tight schedule, I had no other options than to pay the rest. I understand that this might happen, although I advise you to ask all related questions in advance to avoid this kind of misunderstandings. Next, I was told that everything is settled and the company will come to pick up the stuff during the day (certain hours range was specified). So I was waiting. And it just hit me to call the carrier company directly, just to know a more specific time. Once I called them regarding my pick-up, they told me that since I did not confirm the order, they have not included me to the list. But I was never informed about the fact that I had to confirm with the carrier directly myself. Since Eurosender works as an intemediary, I believe it was their job to make sure that everything is confirmed, if not then at least I should have been notified about it. Again, I was disappointed with this type of treatment, especially given the fact that I specifically asked to handle everything properly because of the tight schedule. You need to better work on this. If you cannot handle the situations that requires fast response/handling, then refuse the customer to deliver your services from the beginning. I was pretty much relying on you as professionals. Otherwise I could have done it myself by directly contacting all the available carriers, and that would have ended up even more smooth than what I have received from your services. Thank you!