Item did not arrive in the first week of July. I applied for an investigation on 7/11, and Artin L. replied on 7/12, starting the investigation, which was supposed to take 15 working days. It wasn't until 8/17, when I wrote to Vesna T. myself, that I received a reply stating that the item may have been lost, and no shipping-related information could be disclosed. On 8/24, Amadej C. stated that no compensation could be offered. On the same day, I also requested the waiver provided by UPS with reference number, allows UPS to provide shipping information. On 9/8, following UPS's suggestion, I applied for a re-investigation, but there was no response. I called every week, there was no news from the nobel claim department. On 9/25, I received a reply from Amadej C. stating that the case was closed on 8/24 from eurosender perspective without any further response. Throughout the entire process, eurosender have been like a black box, only responding to their requests thet I replied and providing no useful information. And it was ended by eurosender's statement even though I got a reference number from UPS to request a waiver.