Avoid this company, find an alternative This company failed to deliver it's service in everyway. It cost me the full payment for the service and the customs fees. None of these payments are refundable. All I wanted was to send a cooker extractor hood, from a German shop, to a UK address. Complete failure. Three supports calls, but basically passed the blame. They said they can't track all the packages, that they aren't responsible for getting the items successfully through customs. The items were returned to the shop in Germany. I am not sure what I paid them for.