The package was smashed, and no one informed me! My worst delivery experience ever! problems at all phases: 1. the courier was supposed to come to pick up the package 10.6. I wanted to send a gift in time for my friend's birthday. Collection time of the package is from 9 to 18. I wrote to support that I had not yet printed the label, because I saw the information about it only on 10.6 in the morning. But the courier still came and left without a package. I asked the courier to come back the next day. I was home all day, no one came, and the support said that the courier could not pick up the package because I was not home (lie). I asked them to come back the next day and said it is very important because otherwise I might not make it on time. I stayed at home all day again, but no one came. I called and wrote many times, and the support team kept telling me to wait, the courier would come, there was still time (at 17.30 IT was said to me too). The recipient was going to leave for a week and we were not able to deliver the package before he left, so we had to postpone it for a week. It's a huge disappointment because it was a birthday present that wasn't delivered on time. Although I did my best to deliver it on time. The package was finally picked up from me on 24.6. 2 weeks after it was planned. 2. In the request, I specified that I would be transporting alcohol and clothes. And that's the only reason I chose your company, because it could provide alcohol transportation. But the package broke on the way and stained the clothes. 1 bottle of 8 was broken, and 1 can was missing! I packed it in such a way that it was difficult to break if you treat the package as glass (which is what alcohol is usually contained in). The clothes were in plastic bags, but they were also taken away! The sweets were also spilled out of the package and because the alcohol was broken and there was liquid/probably glass, it could not be eaten! The package was repacked, the glass was removed, but I was not informed of anything! 3. the package was marked in the system as if it was leaving on 10.6, although in fact it was finally picked up on 24.6