I only gave 'poor', just to warn Eurosender to choose better partners in the future... I really had a very bad experience sending winter equipment to the hotel I was staying for a ski vacation. GLS was appointed to transport my equipment. The pick-up arrived on Thursday very late in the afternoon, my ski boots only could leave the day after, and they didn't arrive until Tuesday, almost one week later. So, never choose GLS again, please? They are awful. By the way... I had to rent extra ski shoes! How can I get compensation for that cost? Regards, Wilfried Haesen