The order process was fine, pickup also fine but the company seemed to shift all responsibility and consideration for my belongings after they reached the destination city. There was no attempt made to deliver to my apartment, if there was, I did not receive a phone call or notification so that I could be at home. Given that I, like most members of the population, work it seems crazy to me that they cannot inform customers when they can expect their delivery so that they can be home. Am I supposed to just stay home for the whole week waiting for the package? When I emailed the company 1. expressing that I found this very unrealistic for them to expect and 2. to ask where my package was as I hadn't received any information that it was in Amsterdam... they just told me that it had been at a depot for multiple days and I could go pick it up myself. Why hadn't I been informed of this prior to me asking? I asked for them to rearrange delivery as I had not been given any chance to ensure that I was home when the original delivery attempt was made. The whole purpose of me spending 50 euros for this service was so that I didn't have to carry my 40kg bag onto the plane with me, so I found it completely pointless that I had paid this much to have to go to the depot myself and carry it home anyway. I don't have a car, like lots of people living in urban areas, so this was a huge task for me to carry it home. All in all, I found the service not worth the money, and the customer service extremely unhelpful and unapologetic.