A NIGHTMARE I ordered pick up of two packages at my address through Eurosender. The pick up didn't arrive on the day they said they would , even though I called multiple times and warned I would not be at home the next day due to business travel. They said they would reschedule the pick up for next week. I then received another email two days after ( while I was still away) that the pick up would arrive that day. I called again explaining that I told their colleagues I would not be at home, they said, ok, we will reschedule as previously arranged. The week after I was not receiving any emails for the pick. up so I called to enquire when they were coming. They said, yes, your pick up is in the process, it will come tomorrow. After two days still no one showed up, so I called again, this time irritated and explained the whole process and asked if it was that difficult to arrive with the van and pick up the packages?? The girl on the phone assured me she would look into it and email me. After that I received an email that the pick up arrived that week when I was away and couldn't find me at home and they cancelled it because it was my fault ?!?! This time I got really angry, and stressed and I called this woman again explained EVERYTHING , after which she agreed with me that their behaviour was outrageous and that she would handle the pick up personally. At that point I though, Ok, it is almost over. But no. The pick up did arrive the next day and picked up the two packages but only one was delivered to the receiver's address. After a few more phone calls and yelling ( it turned out they lost the other package in their depot ??? ) , the receiver FINALLY received the second package. A NIGHTMARE WOULD NEVER RECOMMEND AGAIN Just to say EUROSENDER worked with DPD on this one. I blame both.