utter chaos from leaving the waiting area at the allotted call time on the outbound journey but missed the booked train was put on a later train . On the return journey at check in was offered an early train but due to the long queue through passport control we missed the earlier train offered , the original booking and ended up on a later train still .On observing the queues it became obvious that vehicles booked onto later trains are setting off very early and making a major problem .From my all my previous journeys this seems far lower standard and the price seems to have shot up. I used to recommend the tunnel but cannot recommend it any more . There appears to be a shortage of people checking passports ,would it be good idea that enough staff are employed or otherwise you will be losing a lot of customers ,it will be carnage at busy periods .Sorry to complain but was very shocked how the standards have fallen.