Quick and responsive customer service when planning your trip. However not so useful when on your trip they are closed by 4pm and only provide generic non specific advice when stuck, that you can find out on your own - if you have problems outside of their open hours your on your own! Trip would have been good value for money however I ended up having to pay for hotels in 5 out 7 place as I was in mixed dorms (this should have been made clearer at the booking stage) which consisted of all males in some places with myself being the only female- I did not feel safe as a solo traveller! I was stranded in a remote area near the start of my trip due to train cancellations and speaking to euroventure- I ended up having to get a taxi to the next destination, and after a complaint from my family I did receive a refund for the cost of the taxi in a timely manner. This was my first solo travel experience as I usually do group trips (where accomodation is generally single sex) however my experience with this company created much panic and anxiety and as such I would not feel comfortable or confident in travelling with them as a solo traveller or as part of a group in the future. I feel that they are not particularly concerned with their customers safety and are reluctant to assist if you feel unsafe and ask for help.