As Fionna suggests 5 stars should be the baseline. Beginning with the flexibility, understanding and helpfulness during a booking process for a bespoke trip that we began late and were shifting about until close to the last minute. All this linked to direct contact to a human being (I assume you are not AI generated) by phone or e-mail with very rapid response. The hotels were all up to standard, and provided what we had asked for, the upgrade to four star in Cordoba was very welcome, and meant we shared the hotel with the Spanish national football team (I thought the crowd outside on the first evening was to welcome us). The train journeys were all well organised and easy and the small extra for first class well worth it. In all I think we accumulated eight minutes delay, compensated for by the views, the wildlife and the people we met (our only cancellation was after the end, after our arrival in Leeds, with a bus replacement to Menston - and that was outside your responsibility. There is of course a political message there). Even the directions from station to hotel were accurate, we did get lost in Montpellier but because we came out of the wrong entrance not that the instructions were wrong from the right one, they were just very wrong from the wrong one! Thank you so much - we will be coming back (I hope rather earlier) with our 2025 concept.