We found the company online by chance and are so glad that we did! The booking experience was so quick and easy as everything was sorted for us, as well as any queries being answered extremely quickly and efficiently. We opted for the Islandbound set trip for 2 weeks, as this was the perfect mix of cities and costal locations for us. The travel pack was great quality and very useful, especially the instructions on how to get to the hostel and recommendations of things to do. We also downloaded the virtual travel packs to our phones which was good when we didn’t have our physical packs to hand. The only slight issue we had regarding this was on arrival in Zagreb we decided to check the location of our hostel on the virtual app, and on arrival at that hostel were told there was not a booking in our name, it was only then we realised that the hostel names on the virtual pack was different and hence we had gone to the wrong place because of it. Our accommodations; Plus Berlin, Czech Inn (Prague), Hotel Mercure Wien (Vienna), Hotel Museum (Budapest), Hostel Bureau (Zagreb) and Backpackers Hostel 1 (Split), were all faultless. We opted for a private room as believed this would suit us best and all we spacious, clean and all but 1 also had an en-suite which was a pleasant surprise. The staff were also all very friendly and accommodating, and we were often able to check in early upon arrival. Their locations were also ideal, being either within walking distance of the city centres or only short public transport journeys away, ideal as we had lots to fit into the short time we spent in all of the cities, and we managed to see and do so much! However we did want to bring to your attention our stay in Hotel Delfin (Hvar). Unfortunately our stay here was not so pleasant. We had issues with our original room here, such as a broken shower and a bad smell (damp). It took us 5 hours of negotiations with reception to be put in a new room with a working shower (although this still requires us holding it above our head) and we found the staff to be very rude and unaccommodating throughout the situation despite us being patient and understanding. Aside from our room we also felt the hotel in general was in a state of disrepair and uncleanliness. Overall we just felt that sadly this hotel was not the same standard as all of the other lovely accommodations which you picked out for us and as it was our last and longest stay this was a bit of a shame. We do not however want this to portray our whole trip as overall we had an amazing experience and would definitely be keen to book with you again and recommend you to others. Thank you for all of your help.