We experienced a couple of issues on our trip around Europe (Amsterdam, Berlin, Prague, Budapest, Munich and Brussels) with euroventure. The first issue we came across was that our train from Amsterdam to Deventer did not exist, when we checked train times the day before, this meant we had to contact the euroventure emergency number to find out which trains we could get instead. Therefore, we had to get an earlier train and change twice at Utrecht and Amersfoort. Amersfoort was also spelt wrong on the email sent from euroventure with the new train times, meaning we all filled it out wrong on our interail passes. If we hadn’t checked the day before we would have missed the train and lost half a day in Berlin. The second issue we experienced was that on a number of trains we could not find seats as they were full, so we had to sit in the gangways for 4+ hour train journeys. This is as a result of being advised in our euroventure information book that the trains were open seating, so we would therefore be able to sit in any seat, when in fact the majority of people reserve seats meaning there aren’t many, if any, left for open seating. We therefore paid for seat reservations on a lot of our later trains to ensure we had seats, adding to the overall cost of the holiday, around 5 euro per train per person. We would have expected booking through a company of expert travellers that this issue would have been highlighted to us and the option to reserve seats given in the booking stage. The third issue we experienced was that whilst a lot of the hostels promise free breakfasts on their websites, if you book through a company like yourselves you are expected to pay for them. The final issue we experienced on the holiday was with our hostel in Brussels. We decided to get the later train into Brussels to ensure we had some time to explore Munich, however this train ended up being delayed so we arrived in Brussels around 11pm. Once we arrived at the hostel after using the public transport we were told that we were in a separate building 20 mins walk from where we were, there had been no mention of this in the directions and information about the hostel. We therefore had to walk through the streets of Brussels at 11.45pm which was a frightening experience for a group of five girls, as the streets were filled with drunks. If we had known that the hostel was so much further away we would have got the earlier train. Once we arrived at the hostel we went to the room the lady on the front desk gave us keys for and directed us to, to find that there were only two beds for five of us. We therefore tried to call reception but it had shut as it was now past midnight, (something else we weren’t told about), which would have been an issue if our train was delayed anymore. We therefore decided to go back down to the lobby and phone the emergency euroventure number. Whilst we were doing this we noticed a guy locking the common room and asked if he worked there, instead of answering the question he asks “why?” so we ask again and instead of answering he asks “Is there a problem?”. His whole attitude and not answering the question as to whether he worked at the hostel made us all very uncomfortable and unsure whether to trust him, but we told him about the problem as we didn’t have any other option. He eventually sorted the issue out for us, but not before having a go at us for being on the phone to you and yelling down the phone in another language which made us feel very intimidated. The person on the euroventure emergency number was very nice but at the end of the day there wasn’t much he could do. We wrote an email to euroventure about these issues and were offered no compensation instead given a very condescending email reply in which they forgot to copy the trip leader into. Because of theses experiences I would not recommend using this company and would not book through them again.