All the staff were really helpful. You could email before the trip and ask any questions. A WhatsApp group was set up a couple of weeks before so you got to message other people who were going on the trip as well as your tour leader. The Tour itself was fantastic, you get to see so much and because you’re with a tour leader they have great suggestions about things to go and see and do. The tour is laid back in the sense that you can opt out of things like a guided tour if you don’t feel like going on that day. If you’ve never stayed in a hostel before they are nothing to worry about. They are all of a good standard and you’ll always be with a few people at least who are on the tour.