We chose Euroventure based on the glowing reviews of the accuracy of information, customer service and the well chosen accommodation. We travel quite widely though less often by train in Europe and were hoping that the company's expertise would forestall any pitfalls and make the process hassle free. The booking process was smooth and staff friendly. Information was well timed. I do find it rather strange, however, that the hotels are not identified until just before travel as I usually like to check out reviews etc. Usually "mystery" hotels are cheaper! The advice not to buy breakfast in the hotels was sound, as better value breakfast was easily available elsewhere. We travelled independently to Lithuania and with Euroventure from there to Warsaw, Krakow and Vienna. However we were surprised and disappointed to find that Euroventure directions were sometimes vague or even completely inaccurate. For example, the directions to exit Warsaw central train station at the "main exit". This is not signed to travellers. Poor maps do not help- they lack sufficient detail for travellers to be sure of their exact location. The Radisson Blu hotel in Warsaw- a standard corporate chain hotel- was good but a considerable distance from tourist attractions such as the old town. In Krakow, the exit was not specified in the directions. You can only tell you are on Pawia by leaving the station. The next problem was that we were instructed to get on the number 2 tram. However, when we found the stop, some kindly locals informed us that the number 2 tram had been out of service for some time due to repairs. The information should be up to date. We had to get a taxi to the hotel, which is about a fifteen minute walk from the centre but which, if you're lucky, has a view of the castle. We were advised to take the sleeper train from Krakow to Vienna. This was not good advice. We booked a private compartment, which was clean and provided with basic toiletries, bedlinen, a wash basin and breakfast. However, not only are the "beds" like sleeping on a thinly carpeted floor but the ancient rolling stock stops suddenly and judders, changes tracks, bangs, clatters and rattles all night long. A journey which would take a much shorter time during the day takes all night and deprives you of sleep into the bargain. It sounds romantic but it's not. Get a hotel and a day train as you're so exhausted when you arrive at your destination (and then have to wait two hours for your hotel room) that you waste half a day anyway. The hotel, by the way, was great in allowing us to our room at 10am so we only had to wander for two hours before catching up on sleep. The worst mistake by Euroventure was in Vienna, when directions state you are to "take trams S1,2,3 & (sic) 4" en route to the hotel. So we followed the signs to the trams. No such trams. We queued to get information and were told that these numbers refer to TRAINS not trams. Also crucial is that you need to know how to get tickets as it's far from clear: head to platform 2 and just before it on the left is a Tabak (tobacco shop) which sells the tickets, though there's nothing to indicate this! You must then find a machine and validate your tickets ( or risk a large fine) before catching the train- not tram - to your destination. Another error: directions state that you turn left when you get off the "tram" but in fact you turn right when you get off (the train). Our hotel, the Mercure in district 2 of Vienna on Hollandstrasse, was, again, good of its type. Well run, clean and well equipped. It's about a twenty minute walk from the centre but there are good restaurants and cafes in the local area, which are cheaper and in some cases better than in the expensive centre of Vienna. A tip: if you're flying from Vienna, it's a short walk from the hotel across the river to the half hourly airport bus which currently costs €8 one way and takes twenty minutes. So, did we enjoy our holiday? Yes we certainly did. Would we use Euroventure again? Sorry, no. You pay for detailed knowledge and information but it has to be clear, accurate and up to date.