This review is only due to Customer Service or complete lack of. I have an 10 year old Pinnacle bike bought from Wandsworth Evans. With a lifetime frame warranty. Upon adding wide tyres it apparent apparent that the rear wheel was misaligned in the frame. Contact Customer Service - take into local store. Taken into local store (Crawley) Warranty refused, agreed the frame was misaligned but due to me reporting too late declined. Workshop were great, apologies from them, unable to give detail just relay message. Told to try customer service to discuss. Contact customer service again explaining story to date. Told that I need to go back to store I purchased from. Told them this was closed. Told to take to local store as head office cannot comment. Told them Crawley was local store. Asked them for contact from warranty team to discuss? Asked them for frame warranty exclusions? Ignored. From the start I outlined I was not after a refund or exchange. But options under frame warranty. Emily who I dealt with never did anything other than repeatedly reply with options that tried to pass the problem elsewhere. And then ignored me. So disappointed - on the basis of after sales support from head office I would never buy from Evans again and recommend you do not do the same. No ownership of problems, no willingness to even have a discussion. Hide behind emails, no phone contact. Support local bike shops, same stock but they care!