Ordered a bike for my grandsons 8 th birthday. Advised that it would be approximately 3/4 weeks which would have been just in time for his big day. When it was delivered it was the wrong colour, bright yellow instead of blue and black. Tried to find a phone number but couldn’t so had to email. It took 3 days before they responded and then not to apologise but to say that if I wanted to keep it then they would offer me a £15 discount! When I said I needed a replacement and fast they messed about for a week before they then said they didn’t have it in stock. My belief is that they never did and were trying to get rid of old stock. I asked them to arrange for a courier to come and pick it up and they told me I had to arrange that. After threatening them with trading standards they did eventually pick it up but it took 4 weeks before I got my money back. Customer Service? An absolute joke. Do not use them, deplorable.